Exchanges and Returns

Applicable only to purchases made in the Nozama online store.
Any return/exchange of items must comply with the following condition:

Return of items in good condition (in saleable condition), with original packaging intact, unused, and accompanied by the respective invoice. If the packaging is damaged and the items show signs of use, we will not be able to accept the exchange or refund. You have 30 days after receiving the order to request an exchange or return.

Please contact our Customer Support team through our contact form, stating your intention to exchange or return an item, indicating the order number or invoice number, the products to be returned, and the reason. After this contact, you will receive instructions on how to proceed with the exchange or return.

Under no circumstances should you send the items without prior contact, as they will not be received.

After contacting our Customer Support and receiving instructions for return/exchange, you must send the item back to us, properly packaged and in the conditions mentioned above, to our address:

Nozama
Captain Martinho Street 30 1st Floor A
2640-725 São Miguel de Alcainça

If you choose to exchange the product, please note that:

• Shipping costs to our address are the responsibility of the customer, except for customers who have experienced damage during transport or a technical problem with the product. In these cases, the shipping costs will be covered by Perfumes & Companhia.
• The exchange will only be processed after verifying the condition of the product and ensuring that the conditions described above are met.

If you choose to request a refund, please note that:

• Shipping costs to our address are the responsibility of the customer, except for customers who have experienced damage during transport or a technical problem with the product. In these cases, the shipping costs will be covered by Perfumes & Companhia.
• Refunds will be issued for the full order amount (products plus shipping costs), unless the reason for the return is not the responsibility of our service – in which case shipping costs will be deducted from the refund amount.
• The return will only be processed after the product's condition has been verified and the conditions described above have been met.

Receipt of damaged package or item.

Upon delivery, before accepting the order, you must check the condition of the box and labels, i.e.: Has the box been opened, torn, or is it stained with perfume? Do the tags have the word VOID visible? In these cases, you must immediately file a complaint with the carrier and not accept the order, then contact our customer support.
You should also contact our Customer Support if you received a package in good condition, but the items are still damaged. In this case, you should take photos of the box, carton, and packaging of the damaged items and send them to customer support. You should not throw away the box or the items and should follow the instructions given by our customer support.

Simplified Return